What payment methods are accepted?
We accept Zip, AfterPay, ShopPay, Klarna, Sezzle, PayPal, Discover, Mastercard, Visa or American Express.
Is my card inIformation kept on file?
No, when shopping with Blackkjewel's Bag, your information is secure with our trustworthy team and Shopify webpage. Shopify elite system only allows its consumers to see the last four digits to confirm purchases with clients in the case of high-risk orders.
Where do you ship?
We currently ship to the US, Canada, Spain, France, UK, Germany, Sweden, Denmark, Australia and the Netherlands, but we are always looking to expand to new countries!
How long will my order take?
Please allow 24-96 business hours of processing time from when your order is placed to the time it is shipped. Under unusual circumstances of extremely high order volume, please allow us 96 business hours of processing time.
International orders take up to 3 business days to process, even for express shipping
(e.g. 3 business days for processing + express or standard International shipping.
How do I check on my order status?
As soon as your order ships, you will be provided with a tracking number via email so you can track the status of your shipment.
For our most up-to-date shipping information, please visit our "Track Your Order" page.
Returns and Exchanges
Can I change or cancel my order once it is placed?
If your order has already shipped, unfortunately, you cannot edit the address on your order.
If it hasn't shipped yet, email our customer service team at Info@blackkjewelsbag.com, and we will immediately assist you. Please allow at least 24 hours for a response.
How do I return an item?
Sometimes the fit isn't right, we will happily accept returns for store credit or exchange of merchandise. Simply email us at firstname.lastname@example.org and our returns team will assist you.
My order is incorrect/missing/damaged items?
We are sorry you are experiencing this issue; let us help. Please read and follow the easy steps on our Refund Policy page to get started. You have ten business days from when your order was delivered to begin the refund process.
When will my return be processed?
Soon as we receive the product back in our warehouse, we will issue the store credit or exchange of merchandise (the choice is yours). Once your return has been processed, you will receive an email regarding your return. Return processing typically takes 5-7 business days. You will receive an email regarding your store credit information and how to use it for future purchases.
If you have not received your store credit via email after ten business days, please let us know so we can further investigate the situation.
For any additional questions, please feel free to contact us.